Here you will find help and support on the folllowing:

• How to upload your web pages
• How to set up your email account

How to upload your web pages:

FTP stands for File Transfer Protocol. This is the method by which you will upload your files to your website. In order to use FTP you will need an FTP client. This is a program that uses FTP to upload your files for you. WSFTP, Terrapin and CuteFTP are commonly used FTP clients.

You can download your own copy of CuteFTP from:

Setting up your FTP program:

When you open your FTP program, you will see a screen the same as this in CuteFTP or simular in others. 

Click 'Add site'. This option allows you to set-up a new FTP account, so that you may upload files to your web site.

You will now see the following dialog box.

You will need to fill in the following information:

Site Label: This can be anything you like. It is a label, enabling you to identify the account within Cute FTP.
FTP host address: Issued in your welcome pack
Username (ID): Issued in your welcome pack
Password: Issued in your welcome pack

You may wish to fill in details in the 'Initial Local Directory'. or 'Initial Remote Directory' fields. These are not essential and should only be used if you are sure of the paths you are using. If unsure LEAVE BLANK.

If you get these wrong, your FTP client may return errors.

Once you have completed these details, click 'OK'. You will then be taken back to the 'FTP Site Manager', where you will see the account you have just added.

The account will be seen as the Site Label that you chose. Below you will see our example account set up as 'Main Web Site'.

Select your chosen name, example "Main Web Site" then click CONNECT.

Once connected you will be faced with 2 screens. One left and one right. The left one is your computer and the right your web space at Wicked Web.

If you have any problems following our setup instructions, more detailed instructions are available from the CuteFTP website link given above.

Uploading

Each domain name hosted on our system has a 'home directory'. Within this directory, you store all the HTML files, images, scripts, databases and any other content associated with your website.

When logged into the home directory via FTP you will see the following folders:

htdocs
This is the folder that the website for your domain name points to. Inside this folder, you should place your index.html file as well as any other HTML files, scripts and images that make up your website.

private
This folder is for advanced users. Scripts running on your site have access to this folder but the folder is not directly accessible from the web. You should place any databases your site uses in this folder.

logfiles
Every time someone visits your site, the system updates the current log file for your website. Your log files are stored in this folder and you can download them and delete them as you wish.

To upload your files, simply double click on the file/s on the LEFT which you wish to upload and simply watch them transfer to your chosen directory on the right.

How to setup your email account:

1. These instructions are for Outlook Express/MS Outlook.
   Open Outlook Express/Microsoft Outlook.
2. Click TOOLS then ACCOUNTS
3. Click the tab at the top marked MAIL
4. Click the button on the right ADD
5. "Display Name" Type in here your name or company name. NEXT.
6. Select "I already have an email adress" Type in your email address as issued by Wicked Web. (Issued in your welcome pack) NEXT.
7. "Email Server Names" Incoming & Outgoing as issued by Wicked Web. (Issued in your welcome pack) NEXT.
8. "Account Name & Password" (Issued in your welcome pack) NEXT.
9. CONGRATULATIONS !! 

Any further help you require not listed here, please call during office hours: 08450 691691 where one of our team will be pleased to assist.